Privacy Policy – Towongo Consulting Inc.

  1. Who We Are

Towongo Consulting Inc. (“we,” “our,” or “us”) is a strategy, leadership, and organizational consulting firm.

Website: www.towongoconsulting.com (update if needed)
Company Name: Towongo Consulting Inc.
Contact Email: info@towongoconsulting.com (update)
Business Mail Address: [110-5377 201A St, Langley BC V3A 1S7]

We are committed to protecting your personal information and your right to privacy in compliance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

  1. What Personal Data We Collect and Why We Collect It

We collect personal data to provide and improve our services, communicate with clients, and ensure a secure user experience.

  1. Personal Information
  • Name
  • Email address
  • Phone number
  • Organization/company name
  • Job title

Purpose:
To respond to inquiries, deliver consulting services, and maintain client relationships.

  1. Transactional Data
  • Billing and payment information
  • Service purchase history

Purpose:
To process payments and maintain financial records.

  1. Technical Data
  • IP address
  • Browser type
  • Device information
  • Website usage data

Purpose:
To improve website performance, security, and user experience.

  1. Sensitive Data

We do not intentionally collect sensitive personal data (e.g., health, religion, etc.) unless explicitly required and consented to.

  1. Comments

If visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

  1. Media

If you upload images or files to the website, be aware that all uploaded content may be publicly accessible. Avoid uploading sensitive or confidential information.

  1. Contact Forms

When you submit a contact form, we collect your name, email address, and message.

Purpose: Customer service and communication.
Retention Period: Up to 12 months unless required for ongoing service delivery.
We do not use this data for unsolicited marketing without your consent.

  1. Cookies

Our website uses cookies to enhance user experience.

Cookies may include:

  • Session cookies (for site functionality)
  • Preference cookies
  • Analytics cookies

You can disable cookies through your browser settings.

  1. Analytics

We may use tools such as:

  • Google Analytics (or similar)

These tools collect anonymized data about website usage.

You can opt out via:

  • Browser settings
  • Google Analytics opt-out tools
  1. Who We Share Your Data With

We may share data with trusted third parties, including:

  • Web hosting providers
  • Cloud storage services
  • Payment processors
  • Analytics providers

We only share data necessary for service delivery and ensure these providers comply with privacy standards.

  1. How Long We Retain Your Data
  • Contact form entries: Up to 12 months
  • Client records: Up to 7 years (for legal and financial compliance)
  • Analytics data: Up to 24 months
  1. What Rights You Have Over Your Data

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent at any time

To exercise these rights, contact us at: info@towongoconsulting.com

  1. Where Your Data Is Sent

Your data may be transferred and stored outside of Canada, including in the United States or other jurisdictions where our service providers operate.

We ensure appropriate safeguards are in place, including contractual protections and compliance with international data protection standards.

  1. How We Protect Your Data

We implement strong security measures, including:

  • SSL encryption
  • Secure servers and hosting
  • Access controls and authentication
  • Staff confidentiality training
  1. Data Breach Procedures

In the event of a data breach, we will:

  • Investigate and contain the issue promptly
  • Notify affected individuals where required
  • Report to regulatory authorities if necessary
  1. Third-Party Data Sources

We may receive limited data from:

  • Marketing partners
  • Referral networks

This data is used strictly for business communication and service delivery.

  1. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects users.

  1. Industry Regulatory Disclosure

Towongo Consulting Inc. adheres to applicable privacy and data protection laws and maintains ethical standards in handling client and organizational data.

  1. Contact Information

For privacy-related inquiries, contact:

Towongo Consulting Inc.
Email: info@towongoconsulting.com
Mail Address: 110-5377 201A St, Langley BC V3A 1S7

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.